Thank you for considering us for your therapy journey! Follow the steps below to get started.

STEP 1: LEARN ABOUT OUR PRACTICE

Please look around our website to learn more about our practice. See what services we offer, and learn about our rates and using insurance. You may want to check out our Frequently Asked Questions.

Office-based therapy is a good fit for clients who live within 30 minutes of Carlisle and prefer meeting in-person. On-line therapy (telehealth) is a good fit for clients who live in Pennsylvania, are at least 14 years old, and are comfortable meeting on video.

STEP 2: COMPLETE AN INTAKE REQUEST ON OUR WEBSITE

Tell us about yourself (or your child) using our secure online Intake Request Form. This form helps us determine if we have a therapist available who is a good fit. It also provides us the information we need to get you set up in our record-keeping system.

You can expect to hear from us within 1-2 business days. If you indicate you prefer email, be sure to check your email including your junk/spam folder. If you indicate you prefer a phone call, please be sure your mailbox is not full in case we need to leave a message.

STEP 3: COMPLETE YOUR INTAKE PAPERWORK

If we have an appropriate opening, we will send intake forms through our online Client Portal. We require forms be completed within 48 hours; otherwise, we may offer the available spot to someone else. Be sure to check your Junk/Spam folder if you don’t see the portal invitation in your inbox.

Who needs to sign the forms?

• If the client is a child under 14, intake forms must be signed by all legal guardians of the child. You can read more about our policy and how it might apply to your specific situation on our Custody & Consent webpage.
• If the client is 14-17 years old, some forms will be signed by the teen and others by a parent or guardian.
• If the client is 18 or older, the client typically signs all of the intake paperwork.

If you have difficulty with the Client Portal, please contact us for assistance at (717) 422-6440 or email our Intake Coordinator.

STEP 4: SCHEDULE YOUR FIRST APPOINTMENT

Once intake paperwork is completed, our office will contact you to schedule an intake appointment with your therapist. We do not “hold” spots, so please be sure to respond promptly!

STEP 5: YOUR FIRST APPOINTMENT

Office Appointments – We do not have a receptionist, so when you arrive please make yourself comfortable in the waiting room. Your therapist will meet you there at your scheduled appointment time.

Telehealth Appointments – If you are scheduling with a member of our Telehealth Team, you’ll need to log into your appointment using the link that is provided to you. See our Telehealth FAQ for more details about how this works. Our video platform is secure and easy to use, but rest assured we are here to help if you run into any difficulties!

Whether you choose the office or online therapy, the first appointment will be spent getting to know you, as well as reviewing our practice policies. You may be asked to complete some symptom rating scales, to get a better understanding of what you are experiencing. If you have requested online therapy, your first appointment will include an assessment of whether telehealth is appropriate for your situation.

We want you to feel comfortable and informed, so please ask us any questions you might have along the way.