Telehealth FAQ

(Online Therapy)

We offer services both in-person and, when appropriate, online. Clients at our Carlisle and Chambersburg offices are typically seen in person, with occasional telehealth sessions. Clients seen by our Telehealth Team are seen entirely online.

Below are answers to questions you might have about telehealth (online therapy) and information about how our telehealth platform works.

What exactly is telehealth?

Telehealth is simply a way of providing health care services, including psychotherapy. Instead of meeting face-to-face in the office, the client and therapist meet online using a secure video platform. Telehealth is also referred to as virtual, remote, or online therapy.

Is telehealth private?

Yes. We use a secure, HIPAA-compliant telehealth platform that is integrated into our office’s record-keeping system. Your therapist will be in a private location when you meet.

However, it is your responsibility to make sure things are private on your end. Ways to enhance privacy include:

  • meeting in a room with a closed door, without other family members nearby
  • using headphones/earbuds
  • placing a radio or white noise machine outside the door so others cannot overhear your conversation
  • using a secure, password protected internet connection (do not to use public or unsecured wi-fi for your appointment)

What does “if telehealth is clinically appropriate” mean?

We want therapy to be accessible, but it is also important services are provided in the most beneficial way. Your therapist will assess whether telehealth is a good option for you, taking into account your preference. Therapists consider factors such as the client’s age, their ability to participate effectively over video, access to a private setting, and technology such as quality of internet connection. If a client is uncomfortable being on video, doesn’t have access to a private location, or has a history of frequent crises, telehealth is probably not appropriate.

What do I need for a video session?

In order to utilize video sessions, you will need:

  • High-speed internet (at least 10 Mbps)
  • A device with both camera and microphone
  • If you are using a mobile device, download the Telehealth for Simple Practice app for iOS or Android prior to the appointment.
  • If you are on a laptop or PC, the session will open in your internet browser. You will need to use Chrome, Safari, or Firefox.

If you do not have access to strong internet or a device with video capabilities, telehealth may not be an option.

How does this work, exactly?

Great question!  Our system is very user-friendly. We will need permission to communicate with you electronically, either by email, text, or secure messaging in our Client Portal, so that we can send you the link for your video session. This is a unique link and will be different for every appointment. Make sure you have downloaded the Telehealth for Simple Practice app, if you are using a mobile device.

When it is time for your appointment:

  • close out any other programs that are open on your mobile device or computer
  • turn off alerts from other programs, to reduce disruptions
  • disable Bluetooth, to make sure your device does not accidentally connect to another device
  • open your appointment link and follow the steps

You might also want to watch this 1-minute YouTube video demonstration.

What if I have technical issues? 

This Telehealth FAQ from Simple Practice is a great resource for trouble-shooting problems. And of course your therapist will be happy to help as well!

Are there risks associated with telehealth? 

Like any health service, there are of course risks and benefits. These are outlined in more detail on our Consent form. The biggest risk is around confidentiality. When you come to the office, you come to a private, confidential location for therapy. When receiving therapy remotely, you have greater responsibility for ensuring your privacy. There is also the chance that technology doesn’t cooperate and your appointment gets interrupted as a result. We encourage you to read the Telehealth Consent Form carefully and ask any questions you might have.